Heart Of Gold Hostel

Clean, efficient, the proper German way: Clean conditions while we were there, good shower facilities though expect a wait if you don't wake up early. The capsule my partner and i stayed in was not big enough despite being king sized, though we are tall. Ventialtion was ok, fresh, clean blankets and pillows. Towel service was ok, there was one day were we were not able to get some. We made no use of the breakfast, for 10€ per person you can go elsewhere. Theres a Grocery store nearby (REWE) Free coffee is nice though. Its main selling point is its proximity to the centre, fantastic links, perfect to get around. Staff were fine, the keycards constantly required recalibration, something the staff were fully aware of, extremely sensitive.

La capsula era comoda e fornita di lenzuola, federe, ventilazione, caricatori e luce. Anche i bagni sono comodi poiché sono delle “stanzine” contenenti wc, lavandino e doccia. La cosa che non mi ha convinta moltissimo è la cucina che mi è sembrata un po’ sporca, ed il giardino molto aggredibile da chiunque. Un’altra pecca secondo me è il costo di 50€ se vengono sporcate le lenzuola/federe/copriletto ecc….mi è sembrato un po’ esagerato. Per il resto la struttura si trova in un’ottima posizione

good location but the capsules were cold

Good Location. However a couple of the staff were quite rude. Bedsheets provided were dirty.

The location was great, and the common room was spacious and comfy. But the key card repeatedly didn't work and we had to go to the reception to get it set again. There were many bathrooms, but all of them disgustingly dirty all the time :( The room had rubbish under the beds and not all of the beds in the room had electric socket or a lamp next to them. It should be all or none, otherwise it's just not fair. But the mattress was comfy and blanket warm.

Good location. Me and my partner stayed in a king sized capsule which was very comfortable. There was quite a strong unpleasant smell when you enter the room which was helped when people opened the window but it was there everyday, The other problem was the bathroom. The shower didn’t drain, which meant you are stepping into a shower covered in other peoples hair and dirt and showering in it, the bathroom is a bit grim and the floor is always wet because there is nothing to dry the floor with.

Good location of the hostel, you get what you pay for, not too sociable nor helpful ppl around, bed with pubic hairs and cleaning staff throwing the doors at morning so if you’re in the upper bunk you’ll have an earthquake every 2 minutes lol.

Disappointing experience - 6 nights. Issues with their key card system - everyone's key cards deactivated every day many times a day. Had to go downstairs to reception EVERY time. Got locked out of room in the middle of the night. Management unable to resolve problem. Terrible luggage storage system - chain your luggage to a wall. Bad signage/lack of warning from any staff for new year's "6pm cut-off", (we came to collect 6.30pm), so my two expensive padlocks were CUT OPEN by hostel owner! :/

too petty...

The elevator service isn't great; it sometimes suddenly stops working, forcing you to climb the stairs, which is a real hassle, especially if you're on a high floor. Also, the room key sometimes expires, preventing you from opening the door and requiring you to go back down to the first floor to refresh it, which is also inconvenient. Furthermore, my room didn't have a separate power outlet or light fixture by the bed, meaning you had to compete with your roommate to charge your device. Not good

fantastic place to stay, great atmosphere, music in the evenings (life music) with very good prices of drinks. love it there :)

Overall, it was a pretty decent place to stay for a remarkably low price.: I arrived very late and had a check-in at around midnight. The staff were friendly and explained everything perfectly, considering this was my very first time staying at a hostel. I shared a room with some individuals who were friendly and kept to themselves. I had the opportunity to use the bathtub and the shower, but I couldn't really get myself to use them since they weren't particularly clean. Cleanliness was pretty much the only reason that I didn't give it a five-star review. I paid 10 euros for a one night stay, and I mean, you can't really expect luxury for that price. So, you do a get great value for the money considering the low price tag. I arrived in a car and parked at their parking garage, which had a daily price of 15 euros per day, which funny enough as you can see is more expensive than the actual price for the stay. Overall, the stay was worth it, but I think I'd prefer non hostels for my future stays. Just a personal preference.

If i had 1euro for every time my keycard stopped working, i would have been able to pay for my whole 4 night stay with that reward - including the overpriced breakfast! The bathrooms were foul. The shower baths (worst invention) clogged and spat back dirty water, so 30 seconds into your shower you were standing ankle deep in mysterious drain water. FOUL. The kitchen was disgusting. I have never seen this level of filth in my 8 months of travel. Just pay extra and stay elsewhere.

Good place to stay in the town Location is great and super secure I don't undernstad the bad reviews, maybe there were from first time travelers. If you are use to travel, this hostel is all ok The only thing, is that they don't have laundry service But, the give the address of a place, and tha's it! Very wakable and mostly flat if you need to take you carry-on with dirty clothes. The staff is super cool and attentive, the cleaning people are always doing their job very tidy! Good vibe in there

Posto tranquillo, personale accogliente e preciso. l'unico al letto sopra manca la presa e i letti non sono con la trentina, quindi la carente la privacy. Ottimi i bagni sono comodi e puliti.

hostel très pratique, très central mais personnel pas très sympathique à l'accueil, pas clair et expéditif tout le reste était très bien

We loved the location of this place but not very clean. The rooms are very dark and the bedding had holes in it. The showers barely work and the bathrooms are smelly and dirty. Would only recommend for very short stays. Kitchen facilities were okay though and they have nice music playing in reception.

The capsules are not soundproof in the slightest. Not a great social atmosphere as everyone is in their capsules and you don’t really see other people :/

Rude Staff at the front desk: My experience at this hostel in Berlin was quite disappointing. Before arriving, I sent a message asking about the possibility of an early check-in, but I never received a response. I arrived at 6 a.m., and when I tried speaking to the night-shift receptionist, I was met with a great deal of rudeness. Before I could even explain that I only wanted to know if we could wait in the lobby until check-in time, he immediately interrupted me saying, “check in or check out.” When I replied “check in,” he continued in the same harsh tone, repeating that check-in was only at 2 p.m. — something I already knew. Later, around 10 a.m., another staff member took over at the reception — the same one who kept repeating that he was “from California,” always with a tone of superiority, as if bragging about where he came from. That was when I witnessed extremely uncomfortable situations. My boyfriend, other guests, and I were sitting in the lobby having coffee and tea while waiting for check-in time, when this receptionist began speaking loudly, calling the people who left cups on the table “pigs” and “losers.” At another moment, a guest asked for help retrieving her bag that was stored. He simply ignored her. When she then asked another staff member for help, he shouted from the counter, “I’m already coming,” even though she was no longer speaking to him. As soon as she walked away, he commented to another employee, again loudly, that there were “many crybabies here,” continuing his rude and disrespectful behavior. I do not believe that a guest — someone who is paying for a service — should have to witness or be subjected to this kind of attitude. This staff member’s behavior created a hostile and uncomfortable environment, completely incompatible with the hospitality expected from a hostel. I sincerely hope the management becomes aware of this and takes appropriate action, as the quality of service directly impacts the overall experience of the guests.

Bien, les falta orden y limpieza

Bathrooms very gross, would avoid them at all costs. People are not friendly and mostly are just on their phones mean mugging you. The staff is very nice on the other hand and did make an effort to make sure we had a good time. Location is good for tourist spots and couple nice bars but definitely not as “Berlin” as I hoped more business-y and touristy

Great hostel. Very well located.

Staff should try to smile a little. Also the bathroom reeked of piss the whole time. Other than that the concept was good👍

Price quality ratio is good, the capsules are nice albeit badly ventilated. You pay little, so don't expect too much luxury. If you hope to meet new people at your hostel, go somewhere else. It seemed to me that no effort is made to create a social environment. Staff sometimes tries, but there is no programme, no activities, no sociable seating area, nothing.

Je déconseille fortement !! Nous sommes arrivés vers 22h : mon lit n’était pas fait et les draps étaient sales. Je le signale à la réception, on me dit qu’on s’en occupe… Deux heures plus tard, toujours rien. À minuit, on finit par me donner une housse et des draps en me disant de faire le lit moi-même. En changeant les draps, je découvre qu’ils sont pleins de cheveux et de traces de sang. La chambre était dans un état franchement dégoûtant, et la salle de bain n’était pas mieux. Rien n’a été vraiment nett

It was a great stay. Only issue I had was that the lift was not working for two days. I was injured in my leg and climb up the stairs every time. so it was inconvenient. Otherwise it was clean, secure and had welcoming staff.

Cheap and cheerful.

Leiter für obere Koje sind gefährlich/schlecht konstruiert!!!

I stayed there only over night to catch train to another city Zz so I don’t have much to assess or say but the window was not totally closed, keeps open after closing so the temperature in the room was not worm enough for good sleep

Booked a private room, which had a private shower and sink,fortunately, because I would not have been able to use the public ones. Bathrooms were always filthy and reeked of piss. My private shower also had mould which meant the room smelled mouldy, too. There is no noise-proofing so you can hear other people's beds creak through the walls and guests coming in drunk at 3am. All staff but one I spoke to were rude, even saying they were done with the place. I left early after 3 nights of no sleep.

Leider war das Bad super dreckig, es hat sehr nach Urin gerochen und überall waren braune Ränder. War zum Glück nur für eine Nacht da

Good hostel nice staff just random location if your after partying

The hostel itself is ok, the staff wasn’t the friendliest but not rude or anything, not a real social vibe to the place though. My experience was dampened by inconsiderate dorm mates who were loudly talking late at night when people were obviously trying to sleep. Security was good enough to keep non-guests out of the hostel, but we had some people from other rooms come into ours to talk to their friends, etc.

Looks it okay

i will come again for sure 🥰